FAQ
Have questions about our macarons, orders, or services? We've got you covered! Explore our FAQ section for quick answers to common inquiries about customization, delivery, storage, and more.
If you don’t find what you’re looking for, feel free to contact us – we’re here to help!
REfunds & cancellations
At MADEBY, we take pride in creating high-quality, customized macarons for your special occasions. Because each order is prepared with care and tailored specifically to your requests, we have the following refund and cancellation guidelines in place:
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Case-by-Case Refund Evaluation
Refunds will be considered on a case-by-case basis. While we strive to accommodate our customers, refunds are typically only granted under specific circumstances, such as:-
Errors in the order caused by us (e.g., incorrect flavors, designs, or quantities).
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Damage to the product during delivery (supported by photographs submitted within 2 hours of receipt).
Please note that taste preferences do not qualify for a refund, as flavour is subjective, and we use only premium ingredients.
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Cancellation Policy
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Cancellations can only be made up to 4 days before the scheduled order date.
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Any cancellations made within this timeframe will be eligible for a full refund or store credit.
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Orders canceled less than 4 days prior to the pickup or delivery date will not be eligible for a refund, as production and preparation will already have begun.
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Non-Refundable Deposits
For larger, custom-designed orders or bulk orders, a deposit will be required to secure the booking. This deposit is non-refundable, even in cases of cancellation, as it covers the cost of materials and initial preparation. If full payment is not made at least 1 week before the item is due for delivery, the order will be cancelled. Rescheduling of the order is subject to availability. -
Adjustments to Orders
Any changes to your order (such as design, quantity, or flavors) must also be made no later than 4 days before the order date. After this period, changes may not be accommodated. -
Delivery Concerns
If there are issues with delivery, such as delays caused by third-party couriers, refunds will not be issued. However, we will work with you to find a resolution, including redelivery where possible. -
How to Request a Refund or Cancellation
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Email or contact us via WhatsApp @ 8753 2546 with your order details and the reason for the request.
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For damage-related refunds, please include photographs and a description of the issue within 2 hours of receipt.
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Refunds, if approved, will be processed within 7 business days.
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What are macarons made of?
Almond flour, sugar & egg whites.
Despite being a meringue-based cookie, these macarons are less sweet
& pack a full-bodied chew that is deeply loved by our regular customers!
Delivery & Pickup
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Do you deliver?
We deliver within Singapore only. Delivery is a flat rate of $15 or get free delivery when you spend $120 and above -
Can I pick up my order?
Please contact us at 8753 2546 for orders that require pick-up. -
How are the items packaged for delivery?
The items are wrapped in a protective layer and couriered specially to your place to ensure they arrive fresh at your doorstep -
What happens if my order arrives damaged?
Damage to the product during delivery (supported by photographs submitted within 2 hours of receipt) will allow for refunds. If there are issues with delivery, such as delays caused by third-party couriers, refunds will not be issued. However, we will work with you to find a resolution, including redelivery where possible.
Storage & Shelf Life
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How should I store my macarons?
Keep them refrigerated in an air-tight container. Before consuming, let them sit out for 10 minutes. -
How long do your macarons last?
They are best eaten the day of, but last 3 - 7 days in the fridge. You can freeze them for up to 2 weeks, but take note that the texture will change.